Michael McGrath (Cork South Central, Fianna Fail) | Oireachtas source

I raise the matter of the changes to in-branch services announced by Bank of Ireland earlier this month, in particular the minimum withdrawal of €700 and the minimum lodgement over the counter of €3,000. The Minister made a statement at the time that he felt the changes were surprising and unnecessary and Bank of Ireland did something of a U-turn. However, the exact position needs to be clarified. Bank of Ireland issued a statement that it wished to confirm that vulnerable customers together with those elderly customers who are not comfortable using self-service channels or other technology solutions will be assisted by branch staff to use the available in-branch services. Can the Minister clarify his understanding of what that means and the assurance he has been given? Will over-the-counter services be retained at existing levels?

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