Tom Hayes (Tipperary South, Fine Gael) | Oireachtas source

To clarify, both companies will be subject to regular on-site inspections and audits to ensure JobPath is delivered in accordance with contractual obligations. In addition, the Department will commission customer satisfaction surveys to assess independently whether customers referred to JobPath are satisfied with the level and quality of the services delivered by the contractors. It is important with respect to the Deputy's points about assurance because they will be audited and monitored. Failure by the contractors to satisfy the Department inspectors or achieve a satisfactory score in an independent survey will result in payment penalties being applied, so there is a measure to ensure the bodies must live up to this programme. I know one of the companies in Roscrea involved with this and it has a very good track record. I take the points made by the Deputy and I will relate them to the Minister. I thank him for raising the issue because a scheme like this will always run into some difficulties.

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