Alex White (Dublin South, Labour) | Oireachtas source

I agree that all providers of services should be fully accessible to customers. That is a fair point but the point I was making was that if the Deputy, or anyone in the House, is aware of particular areas where there is a continuing problem - he referred to Cavan and Monaghan and I understand what he means in that it is a fairly broad area - and if there are specific black spots where an individual has documented that there is a drop-out or a constant problem, that would make it easier for me to pursue that issue as a specific problem.

One of the major operators has informed my Department that its customers in Monaghan would have experienced disruption in their voice services while it was upgrading the network. If there is a drop-off or a problem in a particular area and we are told by the operator that there is an upgrading going on we will be able to see whether those two things match up. Can we answer the problem people have by what is being said by the operator?

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