Michael Noonan (Limerick City, Fine Gael) | Oireachtas source

The arrears support unit, ASU, in accordance with the code of conduct on mortgage arrears, CCMA, has responsibility to assess a borrower's standard financial statement, SFS, and recommend the most appropriate course of action to eliminate mortgage arrears over time. The CCMA requires each branch to have at least one person with specific responsibility for dealing with arrears and pre-arrears cases and liaising with the lender's ASU. Borrowers may use this channel to seek assistance, for example, completing the SFS or dealing with any queries that may arise. There is a specific role for a designated branch member within the overall rules. Borrowers should insist on going that way if it suits them best.

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