Catherine Murphy (Kildare North, Independent) | Oireachtas source

I am aware that the definition of a customer is contained in the 2013 legislation but there seem to be contradictions in this legislation. It is not redefined anywhere that a customer is any different from the definition set out, but there appear to be voluntary and involuntary customers and a separate range of rights and entitlements. I presume that all of these pieces are supposed to hang together. Looking at the definition of a customer in section 7 and then at the definition in section 8, it says that a customer must be registered with Irish Water to enter the dispute resolution process. It seems that a customer is a different thing depending on whether they are a voluntary or involuntary customer. They are either a customer or they are not. I do not believe the definition in this legislation is adequate.

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