Terence Flanagan (Dublin North East, Independent) | Oireachtas source

I thank the Minister for his very detailed response and for dealing specifically with the issue in front of us. However, the issue is broader in that customers are not getting the service they deserve and demand. As I stated, there were two signal failures on the railway line this week, with little notification given to paying customers as they left their workplaces to try to get home after a day's work. It is unreasonable to expect people to pay more, particularly given that the service is so poor at present. I would ask the Minister take an active interest in this issue by using both rail and bus services to see for himself what people have to deal with.

Is capital investment needed in regard to the signal failures, which, while not a daily occurrence, do happen periodically? Can the Minister ensure proper customer service is given by all staff of CIE to customers so they know exactly where they stand, by providing either information on screens within stations or proper and audible public announcements?

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