Catherine Murphy (Kildare North, Independent) | Oireachtas source

I can state absolutely to the Minister that it happens, and it will pose a serious problem in the future. It happens too often. As the Minister knows, Members of the Oireachtas are all given software, a constituency database. I use it for every case so we can track and identify peaks concerning difficulties. The difficulty I mentioned arises routinely. If the Minister does only one thing consequent to this discussion, she should organise a refresher course for staff so people who come in to sign for credits can be facilitated.

There is a serious problem in the mid-Leinster rents unit. The telephone service is inadequate and people cannot get through. If there is only one member of staff on the telephone and a population in excess of 600,000, a problem arises routinely. It may not reach the Minister in the form of a complaint but I can confirm that people are complaining to me that they cannot get through. I ask her to examine this because it relates to a serious shortfall.

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