Catherine Murphy (Kildare North, Independent) | Oireachtas source

There are two elements to this question, one relating to the targets set by the Minister for the services that will be delivered, and the second relating to who delivers the service in regard to customer training. In respect of the first element, I refer to the length of time it takes to process particular applications. For example, it takes up to one year to process appeals, three months to evaluate medical evidence and six months to one year to adjudicate in respect of illness schemes. Essentially, I am seeking a benchmark in order that we measure that.

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