John Perry (Sligo-North Leitrim, Fine Gael) | Oireachtas source

This is a major transformation of the service. Of 150,000 applications, almost 125,000 licences have been issued. In respect of incomplete applications, regardless of how good the office is, if an application is incomplete, the licence cannot be issued. There is a responsibility on the applicant to correct his or her application. The National Driver Licence Service, NDLS, is on track to have a ten day turnaround by the end of February, which represents a complete transformation of the service. That is a major achievement in moving from a unified system. I respect the issue the Deputy has raised which the Minister will take on board and is monitoring closely. I compliment the staff who are working tirelessly to get this system up and running in the most efficient way possible. No matter how efficient an office is, where there are incomplete applications - I deal with incomplete applications in my office - they cannot be dealt with. That message should also go out.

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