Alex White (Dublin South, Labour) | Oireachtas source

We have to request information in order to assess whether an individual's situation has changed. I do not think there is any improper or objectionable to the HSE writing people to ask for information in order to assess whether their position has changed.

Deputies have raised a number of individual cases. I accept they did so entirely in good faith. I encourage them to use the dedicated Oireachtas telephone line and e-mail service. I assure them we will do all we can with the system to ensure that cases like the ones referred to this evening are expedited and dealt with in a sensitive manner. If that system is not working and the problems are not being addressed properly, I would like to hear about my colleagues' experiences.

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