Brendan Howlin (Wexford, Labour) | Oireachtas source

The public service reform plan sets out a commitment to evaluate alternative models for the delivery of non-core services in a more cost effective and flexible approach, with a focus on customer service improvement. In July 2012, the Government agreed a range of actions aimed at achieving a focused and integrated approach to external service delivery of non-core processes with the objective of reducing costs and focusing staff resources on priority areas.

Public services vary in their suitability for outsourcing. Some are best provided by the private sector, some by the public service and others when shared between the two. Any study of the merits of outsourcing would have to consider each function carried out by every public body on a case by case basis.

For this reason, a rigorous appraisal process will be applied to any functions considered suitable for external delivery. It is expected that each such appraisal will evaluate the existing in-house service and the external delivery option, and compare both. As part of this evaluation, consideration will be given to whether the service can be retained in-house but with business process improvements. Any final decision to change how a service is delivered will take account of a number of factors, including overall cost, quality of service provided, effectiveness and the public interest.

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