Alex White (Dublin South, Labour) | Oireachtas source

I can only agree with the Deputy that this should not occur.

I ask him to relay to me details of cases where people were not notified in the manner that I have been advised is practice. I am satisfied there have been significant improvements recently in the administration of the medical cards system and primary care reimbursement system, PCRS. While it may well be the case that the system does not work at full throttle in all circumstances, I am convinced it is working very well. If the Deputy provides me with details of the specific cases he raised, I will address them.

Where someone is undergoing a review or is uncertain about the nature of the contact, it is vital that he or she engage with the service. In most, if not all, circumstances a proper resolution will be found.

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