John O'Mahony (Mayo, Fine Gael) | Oireachtas source

-----can something be done to educate people on how to make applications? It might help to ensure SUSI does not receive applications that are half-completed or do not include the full documentation. If almost 20,000 applications are incomplete, something is wrong. I understand that appeals should take no more than 27 days. Anecdotally, I have heard about a few dozen appeals that have taken between 30 and 40 days. If there was no issue in this regard, I would not be raising this matter. I acknowledge the efforts that are being made to fine-tune the process and ensure it will be a good system. I hope that the bottlenecks in August and September of this year will not be repeated in the future and that this problem will be solved.

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