James Reilly (Dublin North, Fine Gael) | Oireachtas source

I am very disturbed by what the Deputy has just told me. We want to support people in maintaining their independence. It is unacceptable, therefore, that a person would not be consulted and that advice would be given over his head on his needs and preferences. I give the Deputy an undertaking that I will have the matter investigated. If a policy directive is required in respect of it, it will be forthcoming. I take the opportunity to apologise to Mr. Walsh for the inconvenience the service has caused him. We will rectify the situation.

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