Ann Phelan (Carlow-Kilkenny, Labour)

We welcome the Minister's reassurances. I realise that it can be almost impossible to try to book a room for an oral hearing. Perhaps the local authorities could come to our aid in these cases. Often, they have unused offices which could be used for oral hearings. This might prove to be more efficient.

I will conclude by giving the Minister an example the type of case we must deal with. One particular claim relates to a man in County Carlow. His rent allowance ceased in July 2011 following an investigation. This person had recently separated from his wife and had three children to support. He appealed the decision at the beginning of August but the oral hearing took place only two weeks ago, that is to say, some eight months later. In the meantime, the man incurred arrears of up to €2,500 owed to his landlord. I realise the Minister is in constant contact with the office but this is what is occurring and we must address the situation. I thank the Minister and I appreciate her reply.

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