Luke Flanagan (Roscommon-South Leitrim, Independent)

This does serious harm to the reputation of civil servants. The constituent with whom I was dealing now has a highly negative view of civil servants, which is not right because it is not the case across the board. As the Minister responsible, Deputy Coveney must guarantee this does not happen again. More importantly, the person concerned is a citizen who was demeaned by this process. Will the Minister write to the individual in question and state this will not happen again on his watch? I am sure the person would be satisfied with such a response.

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