Brian Cowen (Laois-Offaly, Fianna Fail)

We should not jump to the conclusion in all circumstances, or in all cases, that this is symptomatic of something that is systemic throughout the system. I do not intend to resile from my personal belief, which is that those who receive services, regardless of how they are provided, must at all times have the requisite dignity and care demanded by a professional approach. I refer to vulnerable and elderly people, in particular.

See this speech in context