Brian Cowen (Laois-Offaly, Fianna Fail)

I accept that in any individual case that arises, such as the four cases that arose in this programme, a review is required. Some 65,000 people are in receipt of this range of services in the community. We want to see all of those reviewed. I do not refer to a full inquiry in the sense of a public inquiry. I am talking about a full review. Where problems arise, as they do from time to time when clients and families are less than satisfied with the level of service being provided in individual cases, those complaints are dealt with and arrangements are made for other providers and other people to come into those homes. I refer to what happens when families make the point that they are less than happy with the level of service, or perhaps with the person who is providing the service.

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