Olwyn Enright (Laois-Offaly, Fine Gael)

While I appreciate that some changes have been made, I do not hear a sense of urgency in the Minister's responses. I accept that there is a problem in the 14 branch offices that we have highlighted here but there is a problem in other areas too. What will the Minister do about the fact that when people are out sick or on maternity leave, the system seems to break down in those offices because there are not enough trained people? Will the Minister give me a commitment today on her aim? When will there be a system in which everybody is operating at best practice and nobody is waiting more than a few weeks for a claim to be processed?

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