James Reilly (Dublin North, Fine Gael)

I have no wish to row with the Minister on the issue, which is very important. I am glad she at least admits that letters can be intimidating, as can telephone calls. People are confused. I wish to ask her questions which require a "Yes" or "No" answer. Is she concerned at the high level of successful appeals, at 25%? That is very significant. Considering the large numbers, how many additional appeals officers will the Minister put in place by the end of the month if she hopes to finish the work? The Minister has indicated the process is expected to finish at the end of this year.

See this speech in context