Michael Ring (Mayo, Fine Gael)

That is not acceptable in 2008. We were told that benchmarking would give us a better public service, but we do not have one.

People are reasonable, but many are frustrated by this, their greatest problem, and want it resolved by the HSE and the Department of Social and Family Affairs. There should be no mix-ups, letters sent to the wrong people or lost files. People are frustrated by the public service. If the report, on which a great deal of money has been spent, is to mean anything, its recommendations must be carried out.

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