Tommy Broughan (Dublin North East, Labour)

Perhaps the Minister will review and look into it. Will she come back on the two points I raised, namely, whether she thinks we need better guidelines and more training for frontline officers, the people who make that decision, given that sometimes Deputies hear complaints that people were not listened to? For example, in the recent huge increase in the number of people seeking jobseeker's benefit, I received those kinds of complaints. What is the total cost to the Exchequer of the appeals system?

See this speech in context