Bertie Ahern (Dublin Central, Fianna Fail)

Ministers never do that. They resolve everything instantly.

It is a challenge for the system. In fairness, public servants come out strongly in examinations of what the public, both businesses and individuals, think of them. The big effort with the customer quality initiative has been and will be to find out where the flaws are, particularly when dealing with the public, and deal with them. There are many challenges in this area not necessarily in Departments, but also in health, education and other areas with which we must deal.

See this speech in context