Kieran O'Donnell (Limerick East, Fine Gael)

I am looking at the section in the strategy which deals with helping customers to pay their right amounts and to get their entitlements. I have no complaint with Revenue in respect of Internet access for people who wish to get the correct entitlements. However, I have a problem in respect of pensioners and older people in particular. I made reference to a particular advertisement run on local and national radio this morning. Like the banks, this advertisement effectively pushed elderly people towards Internet banking and other forms of electronic transfer. As a vulnerable section of the community, they should be looked after. What I am seeking is a very practical measure, namely, that the advertising campaign tells people where their local tax office is and that when they go there, their concerns will be dealt with. I ask the Minister to go back to Revenue, of which he is boss, and request that it makes its advertisements more accessible to old age pensioners.

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