Martin Cullen (Waterford, Fianna Fail)

We must consider the context. Given the scale of involvement and the customer base with which the Department deals — over 1 million people per week, benefiting 1.5 million individuals — the number of errors is small. Nevertheless, I would like to reduce it further. Most would say the quality of the information provided by the Department over the past years and long before I came to it was of the best available to customers. However, nothing is perfect in society and the Department will continue to strive to improve on its parameters and guidelines so the information provided to customers is easily understood so as to allow people make judgments based on the correct information and facts.

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