Enda Kenny (Mayo, Fine Gael)

This is a broad general question about telecommunications regulation. Some 40,000 customers on a particular scheme had their service disconnected last year. Does the Taoiseach consider there should be a tightening up of regulatory reform in order that ComReg could give notice to customers of such an event?

The website of the Department of the Taoiseach includes a section on the customer action plan for 2005 to 2008. The target set is that all correspondence will be acknowledged within three days and answered comprehensively within 15 days and that all emails will be acknowledged within one day. Are these targets being met by the Taoiseach's Department? Is he happy with them? What recourse is open to a person who does not receive an answer from the Taoiseach's Department within three days or 15 days? That is a specific question that he will want to answer.

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