Séamus Brennan (Dublin South, Fianna Fail)

If customers get in touch with the Department of Social and Family Affairs in advance of their holidays, or after the period of 12 days has elapsed, arrangements will be made to reinstate their payments, as long as they continue to be entitled to them. While the Department does not think there is any evidence the 12-day rule has caused problems for customers, it is undertaking a full review of the household bill-paying system.

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