Bertie Ahern (Dublin Central, Fianna Fail)

The group includes representatives of Departments and offices, Civil Service trade unions, other social partners and customer organisations, the Consumers Association of Ireland, the Small Firms Association, the National Disability Authority, the Disability Federation, the IPA, the Equality Authority, the consultative committee on racism and inter-culturalism, the Northern Ireland Civil Service and others.

The main group meets twice annually or more often if necessary. The sub-groups meet on a regular basis. Some of those dealing with specific issues meet very regularly. Much of the work involving the more specific issues goes through the officers' network group, which also has a high-level working group. This group reports mainly to the committee of Secretaries General. Mr. Frank Daly, Chairman of the Revenue Commissioners, is the current chairman of that committee though the position rotates.

Currently, the quality customer service group is conducting meetings which consider customer and consumer issues. They take the latter fully into account.

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