Enda Kenny (Mayo, Fine Gael)

Westerly weather. The strategic management initiative deals with the modernisation of the Civil Service and that obviously affects all Departments and offices. I understand that a number of specific aims included customer support, computer-based service delivery and expenditure management. Surveys were carried out in 1997 and 2002. Has any survey been carried out since then?

In respect of the Taoiseach's Department, now that benchmarking has been paid and following the strategic management initiative, will the Taoiseach outline one or two specific areas where he sees a distinct improvement in customer service? The Civil Service inherently wants to provide the very best level of service to the public. Does the Taoiseach detect specific improvements in terms of the service given to customers from within his Department?

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