Finian McGrath (Dublin North Central, Independent)

My amendments are amendments Nos. 112, 113, 115, 119 to 121, inclusive. My proposals are an attempt to improve the efficiency and effectiveness of the service for people with disabilities. It is important that people understand that the complaints process can be very harrowing for many families and particularly for people with disabilities. We should ensure the effectiveness and efficiency of the complaints procedures. My amendments are an attempt to improve the legislation so that the people on the front line and particularly those with disabilities are respected and treated properly and professionally.

I use this opportunity to highlight examples of good practice within the disability sector. Some projects are very efficient and deal with complaints in a professional manner. They are also very competent and professional in dealing with parents who are consumers of the services. I pay tribute to the St. Michael's House services in Ballymun. My second daughter uses the service. I have had positive experience of the services provided by St. Michael's House but I know of elderly and middle aged people with intellectual disabilities who are on waiting lists for residential, respite and day care. The examples of good practice should be highlighted and I am aware of positive projects in other parts of the country where an enlightened approach has been adopted. When discussing disabilities we must also ensure that when projects come on board in local communities and particularly for people with disabilities, the people who object to them should be challenged and dealt with head on. I have experienced this and know it also goes on in different parts of the country. So-called residents' groups often object to progressive projects. Where a number of people with disabilities live in a community, all of a sudden an objection may be raised to them living in the community. I reject that and support those initiating such projects. I commend politicians and local councillors who have taken a brave stand on sticking with and strongly supporting people with disabilities in their areas. I specifically refer to those with intellectual disabilities. Many sections of broader society are hostile to people with intellectual disabilities. When dealing with these amendments and talking about complaints, we should also reflect this in the debate.

Many elderly people who have looked after an adult with an intellectual disability for 20 or 30 years can be stressed out and under great pressure. They have enough on their plate in fighting for services without going down the road of complaints. As they do not complain lightly, when they do so I want to ensure they are treated efficiently, effectively and professionally by all.

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