Ms Madeleine Delaney:

Normally, we would not expect to have any particular one-to-one engagement with the charity, unless there was an issue. It would make submissions and filings through its customer portal with us. It would file an annual report and that would really be the extent of it. In this particular circumstance of the trust, as it happened, a concern was raised with us about a completely separate matter. It was an operational matter - a particular instance.