Ms Madeleine Delaney:

In terms of what our inspectors have reported back, there was not a lack of co-operation. The staff who were assisting the board of trustees did not have the ability or capacity to find the information and the documentation or the answers, such was the state of disarray of the books and records. It was not a lack of co-operation, as I understand it. I am not defending anybody. They were doing their day-to-day work in terms of delivering the services, which is what they were employed to do. They struggled with trying to meet the requirements of the inspectors to try to put in place the standards we were demanding of them and all of that. I do not want to characterise them as not being co-operative.