Dr. Patrick J. Burke:

The chat service is available on young people's phones, computers or on whatever device they might have access to. They can type in a request, seek a formal meeting or access a qualified youth information officer in an office if they so wish. What they are not getting is a bot; they are getting a human being. That is central because on many occasions we have had to fight for the life of youth information as a scheme because people said that they could get all of that information online now. The critical issue is accompanying young people to access information in the first place, then to verify the source of that information and ensure that it is quality information and not misinformation or disinformation. That requires the skills that are honed over years of training with the youth information officers.