Mr. Nicholas Tarrant:

The area of vulnerable customers is a very important area. If we could talk about it from the energy sector perspective and then come back to the wider picture about where things should potentially go next, customers in the electricity sector can register through their suppliers as vulnerable. There are two kinds of categories in that, namely, those who are medically dependent on electricity, for example, for dialysis or other equipment and those then of advanced age or different disabilities can also register. There are two groups and approximately 11,000 customers out of 2.5 million are on that register. We can provide more detail of what we did during the storm about how we contacted those customers, because we stood up a new contact centre to be able to ring those customers. The issue in general, and it is a recommendation of the NECG report, is to look overall at vulnerable customers. There may be vulnerable customers in the community who are not registered through their electricity supplier. How that is managed through the different agencies is very important. I echo the comments that have been made about the humanitarian subgroup. It was a very effective means of dealing with vulnerable customers during the storm who were so dependent on that intervention.