Ms Margaret Attridge:

In our operating model, we are looking to take some of the day-to-day tasks that might previously have been carried out at a local level, with all different arrangements from when the 31 different local authorities ran the country, and we are trying to streamline the activity. For example, a water network caretaker will do the reactive work and will respond to complaints and we will have a find-and-fix leakage repair plant crew that will come in behind the caretaker, so the repair work is taken away. We are trying to take work, stand up centres of excellence so that we take work away from the front-line crew.