John Brady (Wicklow, Sinn Fein)

It is 2% to 3% of the overall. That is fine.

On complaints, a number of members have touched on complaints from members of the public and from public representatives, whether they are TDs or Senators. Unfortunately, some of that frustration is borne out in the media, where members of the public have to go to the media to highlight a failure, a service that is not being provided or poor service. Does Uisce Éireann engage in media monitoring?