Mr. Chris McCarthy:

We reduced boil water notices. We had a capital investment plan and some large projects under way, like those in Arklow and Athlone main drainage systems. We delivered €1.3 billion of capital spending during that year, which was our highest amount of capital spending ever. We managed within our finances and our operating and capital expenditure requirements. We had good employee engagement. I mentioned earlier that there was work to be done around our new connections process and that is still ongoing. It is, though, definitely improving. There was work to be done around our communications side and we were conscious of that as well, from a customer perspective.