Ms Margaret Attridge:

There were 62,000 boil water notices in 2023, and 32,000 in 2024. Having improved oversight control of our treatment plants, we are seeing a huge reduction in boil water notices. It shows the investment is delivering results for the customer. We have a text service in place to communicate boil water notices to customers, so if your area goes on a boil water notice and you are registered with us, you will get an immediate text alert. With regard to compensation, there is no compensation for boil water notices. They are put in place to protect public health. We do not do it lightly but it is something we are not afraid to do because our priority is to protect public health.