Grace Boland (Dublin Fingal West, Fine Gael)

-----that the local authorities and Uisce Éireann are sharing information. If a data-sharing agreement will deal with that, it should be looked at urgently. In terms of communications with politicians and with customers, I noted the report of the CRU 2023 does mention some what I would consider serious failures, such as failure to report on key customer metrics resulting in a formal non-reporting letter from the CRU, some 62,000 affected by boil water notices lasting more than 30 days when the target is zero, and the customer charter and compensation rights seem to be completely and utterly unknown to the customers. If people complain to Uisce Éireann directly, they may be entitled to compensation, yet as we can see with more than 8,000 complaints to politicians who have followed up it, they are coming to us. There seems to be a gap in knowledge. Uisce Éireann’s customers do not seem to realise that if they went directly to Uisce Éireann, they might be eligible for compensation. What steps is it taking to rectify that?