Ms Rebecca Keatinge:

This comes up very strongly in our disability advisory committee. For example, if you have a visual impairment, how do you know AI is being used? For the ordinary citizen, it is imperative there be transparency around it being used. One theme that has come up in our work is around contestability, which links with the Article 47 effective remedy protection. If you do not know it is in use, you will not know how it has been used or the basis on which the decision was made. It is critical that the principle of transparency carry through from engagement with the citizen. It is core to trust; that came up in our poll data. People want to be able to trust that the regulation is there, and that allies with transparency, whereby you know it is being used when you are engaging with a public service.