Mr. Liam Herrick:

One of the areas of risk to which we did not refer earlier, but I know some of the earlier contributors did, is the use of chatbots. That can greatly assist and speed up access to public services and the resolution of conflicts and problems, but when we are seeing their deployment into such areas as the provision of medical advice, psychotherapy and counselling, really serious risks are manifesting themselves. It is about distinguishing those areas where the technology can have a predominantly beneficial effect in terms of access and when it engages in more sensitive questions and impacts people's health.