Mr. Bernard Gloster:

I think there are two reasons, and perhaps the chief financial officer can add to them. The first is that the control environment was substantially relaxed – I will not say "dispensed with", but close to it – during the period of pressure to get things done during the Covid pandemic. The second is that parts of the organisation became very excited about buying technology that they thought was great and would do wonderful things for them. While that might have been great at the level of innovation, it was a shocking abdication at corporate level to continue to pay invoices for something you did not even know you were getting. That is the truth.