Mr. Bernard Gloster:

We now have a much more mature performance reporting system of all of the data. For example, the six regional executive officers now report directly to me. There are no layers between us. I meet Ms Long every couple of weeks. I have a standard performance report and we publish it on the website for everyone to see. I am able to get a regionalised version of that report, and go through it with Ms Long. It includes her own services and her section 38 hospitals and agencies. We are able to see where performance is slack or in trouble and go after and performance manage that. We have a better performance management system than we did.