Oireachtas Joint and Select Committees

Tuesday, 14 October 2025

Joint Oireachtas Committee on Artificial Intelligence

Artificial Intelligence in the Public Sector: Discussion

2:00 am

Dr. Patrick Moran:

We are hearing from a lot of different Departments that they are looking at what is working in other places so they can put it into practice. A lot of the first use cases people are going for involve the collating and curating of information for people. Revenue's examples about how one can take a really complex area, distil the piece of information someone is looking for and present it in really understandable terms are some of the best that people come in contact with first.

As Mr. Lowry mentioned earlier, it is about examining that back office piece and how one can drive improvements in efficiency and effectiveness for services. The medium-term expenditure framework published before the budget showed that public spending on public services is increasing a lot. AI and digitalisation is a key driver of efficiencies and is really important from a value perspective. At the same time, maintaining and improving the quality of services has applications across the board. We talked about the Department of agriculture's AI use case earlier. Those sorts of high volume, labour intensive services that can be made a lot more efficient and effective are where we are seeing some of the best examples to date.

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