Mr. Barry Lowry:

That was the third project in the POC. We looked at how we could use a chatbot to front up gov.ie. One of the risks that came out of that was the need to curate the data upfront before the chatbot was switched on. That made it a very high-cost project, but we are looking at how we might be able to accelerate that because the technology has moved on so much even in 12 months. As to where we are seeing good use of AI, the Deputy mentioned Revenue. It is using AI in its back office. It wanted to prove it there first. Obviously, there are very complex rules around the payment of tax. Revenue was using AI with those rule sets to help its agents answer queries on the phone. It is so confident that it has this right to such a degree that it is looking at a public-facing service whereby people can get that information themselves.