Ms Kate Duggan:

I can certainly give an example of one along with an example of the remediation to demonstrate. As I said, we have moved to a fully digital integrated system. That means there should be no paper records. However, there was an Excel spreadsheet that had information on it relating to children in care, and it was inadvertently shared with a parent of a child in care who had the same name as a staff member. That is an example of a high-risk breach this year. Immediately after that we were able to put a blocker into our IT system in order that nobody can now attach an Excel spreadsheet without confirming that it cannot be sent another way, it is password protected and they checked the name. We are definitely at that end in moving to those technical solutions. Our highest-risk breaches were post and email. Email is going to be dealt with technologically-----