Ms Jean O'Sullivan:

Our turnover is approximately 7%, which is not the same as retention. Of that 7%, an ageing workforce accounts for 3%. We have a lot of people retiring within the workforce. We also have a lot of people who are developing and getting promoted. We have a turnover within the business in terms of drivers. We have a retention issue with drivers more than any other grade within the organisation. When hiring new people to a new role where they will be driving as a career, sometimes they like it and sometimes they do not. We try to do a lot of that preparation at the beginning of the interview stage to make sure they are a good fit, will be a safe driver and that it is a role they will enjoy, taking into account shift patterns, etc.

We run an internship programme with TU Dublin, which is very successful. We have a number of graduate programmes, which are quite similar to what Mr. Hann has just described.