Mr. Billy Hann:

We have a whole department for that. It is an assisted travel programme that looks after those with disabilities, whether they be visible or hidden ones for that matter. What they do is they reach out and make themselves available to groups of people with disabilities. They listen to them to hear what the issues and problems are, particularly when it comes to the new phase of BusConnects as there is an awful lot of work there. More importantly, they make themselves available to people with disabilities and will go to meet them at a location of their choice, sometimes at their house, apartment or where they live, and they will go through with them what it is like for them to travel on the bus. They will do that at the person's table and build up their confidence, all the way to bringing the person on a number of bus journeys until that person is confident to go on that bus journey themselves. The feedback is incredibly positive. People who have availed of that service have come back to me. At this stage there are well over 1,500 interventions per year such as this. People have come back to me and said it is not just about them now being able to take a bus service, it is about having the freedom to be able to visit the city do what they want. From our perspective, it is working really well and is an incredibly positive service.