Shane Moynihan (Dublin Mid West, Fianna Fail)

Okay, fair enough. If I am a commuter standing at 7.30 a.m. at the bus stop, I am not worried whether it is the 7.35 a.m., 7.37 a.m. or 7.42 a.m. that will take me to work. I am worried about how long I will be waiting for a bus. I am asking Mr. Ryan to tell me why, when the commuter gets out of bed in the morning, he or she cannot look to the app to see the C1 will not be as reliable as he or she thought, and will be able make an alternative arrangement. I do not think commuters will look at that in granular detail. Has a user interface analysis been done on the app that is used for commuters? What sort of feedback has been taken on board in terms of the information they find useful, as opposed to the information the NTA might find useful for managing the service? From a commuter point of view, what sort of analysis has been done on what people find useful? I am still getting complaints that the bus disappeared or, when people go into the app, they see that the 11.06 a.m. has disappeared. That is an issue in terms of trust. It is particularly an issue at weekends, which is when a lot of these systems are not up and running because an office is not staffed.