Ms Rachel Kenna:

One policy objective under the patient safety work that we do would be to include the patient voice across all policy development. We have, for example, funded patient advocacy services and the patient safety office. We will engage with organisations like Patients for Patient Safety, which bring a substantial range of experience and voices from across many healthcare organisations across the country, and their own personal experiences, too. In addition, some of our task forces would always have patient advocates as part of the work we are doing in either implementation of policy or the development of new policy. We also have national care experience programmes running under the auspices of the national patient safety office. That provides, biannually, extremely rich data about patients' experiences across a range of services, including, most recently, the maternity service survey. They are all nationally available for us to use in the policy development but also in the development of services.

In addition to that, as chief nursing officer, I would liaise frequently with nurses and midwives on the front line and with broader health and social care teams about patient experience, how things are working from their perspective, the development of innovative care and ideas, and real insights into what is actually working. We have a significant programme of work.